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Common queries answered

Frequently asked Questions

You can expect to receive them on average in 8-14 business days in the US, CA, UK, AU and NZ. For countries other than the US, CA, UK, AU and NZ, please allow 10 to 20 business days for delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

Please visit https://salionlinestore.com/refund-return-policyΒ for full information on our refund policy.

Please contact us through [email protected] as soon as possible. If the package shipped, unfortunately it is not possible to change the shipping address.

We will send you tracking information to the email you provided us at checkout. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receive that email. You can also check your tracking at https://parcelsapp.com/en

Please contact us through [email protected] as soon as possible. If the package shipped, unfortunately it is not possible to change the shipping address.

We ship to all over the world. However, we cannot ship to PO boxes and APO/FPO boxes. Moreover we cannot ship to Alaska, Hawaii, Puerto Rico or military bases in the United State.

We ship orders from various warehouses in different location of the world. Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once. They are on the way.

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Alternatively you can send us an email directly to [email protected]

Telephone: +1 (941) 208-2502 Mon-Fri 11:00 to 16:00 

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